Delivery(old)

Delivery Schedule & Location

We deliver groceries to most areas in Hong Kong expect for Ma Wan, and certain areas of the Outlying Islands.

FRI to WED: Hong Kong Island, Kowloon & New Territories 

TUE & FRI: Tung Chung, South Lantau ('Pick-n-Go' service in Tung Chung only), and Discovery Bay

Cut-Off Time

Our cut-off time is at 10am on the business day before.

It means...

Orders before 10am on Mondays can be delivered on Tuesdays.
Orders before 10am on Tuesdays can be delivered on Wednesdays.
Orders before 10am on Thursdays can be delivered on Fridays.
Orders before 10am on Friday can be delivered on Saturdays, Sundays and Mondays.

For public holidays, we will have further arrangement and update on our website. 

Delivery Time

Our home deliveries are made between 11.00am and 6.00pm.

If you would like to know the exact time of your delivery just get in touch with us on the day. We can ask your driver how they're tracking and where you sit in their list.

Delivery Fee

Free delivery for orders over HK$500.

For orders under HK$500, there is a delivery fee of HK$80 for Hong Kong Island and Kowloon and HK$120 for New Territories (which includes Outer Lying Islands, Tung Chung ad Discovery Bay).

'Pick-and-Go' Service for South Lantau

For South Lantau deliveries, we provide 'pick-and-go' service in Tung Chung on Tuesdays and Fridays—our truck will meet you at PetroChina Gas Station located at 3 Chung Yan Road, Tung Chung on Tuesdays and Fridays from 2-2:10pm.

Please note that late comers will not be accommodated, your order will returned to our warehouse. 

A second time additional delivery fee of HK$120 will apply to your order if we are unable to make the delivery.

Away from Home

  • We can leave the goods at your building management or concierge with security if allowed. Please make a note when you place an order.
  • We can leave the goods at your door in a cooler bag with extra ice packs if management not accept this responsibility. This will be able to keep goods cool for maximum (?) hours. However, it will be done at your risk and responsibility.
  • (We must be able to gain access to your building so either the building must have someone that can open the door or we must be given a door code. Having us buzz all your neighbours and beg to be let in is not cool.)
  • If you are going to be away from home please inform us in advance so we can prepare your goods with extra ice packs.
  • Please note specific frozen items such as stocks, vegetables, berries and fish fillets will likely become soften if they are kept in the cooler bags for over (?) hours.
  • If we cannot access the building or no one at home to accept delivery(unless we have your permission ), your goods will be returned to our warehouse. A second time delivery fee of HK$80 or above(depends on district) will have to be paid for redelivery. 
  • Please settle the payment before the goods arrive.

 

 

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